Last modified: January 2025
This Privacy Notice is meant to help you understand what data we collect, why we collect it and what we do with it. We are a Data Controller, as specified in the Data Protection (Jersey) Law 2018, in relation to any personal data you provide to us. We are registered with the Jersey Data Protection Authority and our Registration number is 18579.
Your privacy matters to Family Nursing & Home Care, so whether you are new to FNHC or a long-time user, please do take the time to get to know our practices – and if you have any questions, contact us at [email protected].
Family Nursing & Home Care provides the following services:
Adult Nursing Services
District Nursing
Rapid Response & Re-ablement Team
Home Care Services
Specialist Nursing
Child & Family Services
Health Visiting
School Nursing
Children’s Community Nursing Team
Baby Steps
MECSH
Child Accident Prevention
Education & Development Services
Fundraising
Why we collect information about you
Family Nursing & Home Care aims to provide you with the highest quality of health and social care. To do this, we must keep records about you, your health and the care we provide or plan to provide. We provide health care services for adults, children and young people.
We process and hold your information to protect vital interests, provide public services and meet our statutory and legal obligations. In some instances, we may also process your information where you have provided your consent. This notice explains how we use and share your information.
We may also collect information about your for the purposes of fundraising for the charity. This includes its services and events. To do this, with your permission, we keep records about you.
Who do we collect information from?
We collect personal information from a number of sources:
• directly from you or your authorised representatives
• Government of Jersey Departments
• GP’s
• referral details from our clinical or administration team
• other third-party healthcare providers
• hospitals
• Schools
What information we collect
These records may include:
• name, former names and preferred names
• address
• telephone number
• email address
• financial records for Direct Debit processing purposes
• social security number and other unique identifiers
• date of birth
• non-binary or gender expression
• medical history and diagnoses
• observation charts and test results
• next of kin information
• correspondence and communication, via email, telephone calls and letters
• family, lifestyle and social circumstance or safeguarding status
• physical or mental health condition
• developmental reviews
• racial or ethnic origin
• religious or other beliefs of a similar nature
• sexual life
• Contact we have had with you such as clinics, school, nursery and home visits
• Notes and reports about your health and any care or treatment that you need
• Details and records about the treatment and care that you receive i.e. assessments, care plans and photographs
• Results of laboratory tests etc
• Relevant information from other health professionals, relatives or those people who care for you and know you well
Some of this information will be held centrally by Family Nursing & Home Care or left in your homes to be available to care providers who visit you at home.
As you use our services, we want you to be clear how we’re using your information and the ways in which you can protect your privacy.
How we use your Information
Your information is used to ensure that:
• Staff caring for you have accurate, up to date information to help them decide the best possible care and treatment for you
• There is a good information base for health and care professionals, to assess and help improve the type and quality of the care you receive
• Full information is available should you need another form of care, for example being referred to a specialist or other agency, records are maintained both on paper and electronically with strict access controls
• Services meet the needs of local communities
• Your concerns can be properly investigated should a problem arise or a complaint be raised
We will endeavour to keep your information accurate and up to date and not keep it for longer than is necessary. In some instances the law sets the length of time information has to be kept. Ask to see our retention schedules for more detail about how long we retain your information.
In some cases we may not be able to provide you with a service unless we have enough information.
Data sharing
Where sharing is appropriate, we will only do so after we have ensured that sufficient steps have been taken by the recipient to protect your personal data.
We may need to pass your information to Government of Jersey (GOJ) departments or organisations to fulfil your request for a service. These departments and organisations are obliged to keep your details securely, and only use your information for the purposes for which it has been provided.
We may disclose information to other agencies where it is necessary, either to comply with a legal obligation, or where permitted under other legislation. Examples of this include, but are not limited to:
We share data with the following organisations.
Departments within the Government of Jersey
• to fulfil statutory obligations
• to fulfil contractual obligations
• to provide you or your family with health and social care that you need
• to plan and provision services
• to allow the statistical analysis of data and performance reporting
Other Health & Social Care Professionals i.e GPs
• to ensure you have the appropriate health & social care you require
• to ensure that patient data is accurate, relevant and accessible to health and care
professionals responsible for your care
• to protect individuals from harm or injury, where necessary
Third Sector Organisations
• to ensure you have the appropriate health & social care you require
• to ensure that patient data is accurate, relevant and accessible to health and care
States of Jersey Police
• to prevent and detect crime
• to fulfil our statutory obligations
• to protect individuals from harm and injury, where necessary
We may also convert personal information into de-personalised (“pseudonymous”) data or anonymous data and use it (normally on an aggregated statistical basis) for research and analysis to improve our services, processes and performance.
Information we get from your use of our online services
We collect information about the services you use, such as when you visit our website. This information includes:
Log Information
When you use our online services or view content provided by Family Nursing & Home Care, we automatically collect and store certain information in server logs. This includes:
• Details of how you used our service, such as your search queries.
• Internet protocol address.
• Cookies that may uniquely identify your browser.
Location information
When you use Family Nursing & Home Care services, we may collect and process information about your actual location. We use technologies to determine location, including IP address.
Cookies and similar technologies
We use various technologies to collect and store information when you visit the Family Nursing & Home Care website and associated sites, and this may include using cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store information when you interact with services we offer. We use Google Analytics to analyse the use of our website.
Information we collect when you are signed in to a Family Nursing & Home Care service, in addition to information we obtain about you, may be associated with your Family Nursing & Home Care record. When information is associated with your record, we treat it as personal information.
For more information about how you can access, manage or delete information that is associated with your Family Nursing & Home Care record, visit the transparency and choice
section of this policy.
For external processing
We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.
Family Nursing & Home Care makes use of expert third party service providers to help it to provide relevant services, such as expert IT providers helping Family Nursing & Home Care with our IT systems, or professional auditors. Please note that certain individuals who will see your personal information may not be based within Family Nursing & Home Care.
Where thought necessary by Family Nursing & Home Care, in limited cases, your personal information may also be shared with other people and organisations outside Family Nursing & Home Care to the extent permitted or required by law (for example, to meet legal obligations on the organisation, or to provide reasonable voluntary cooperation with a relevant police investigation).
Card payments made online are processed by our payment processors in compliance with the payment card industry data security standard (PCI-DSS) published by the PCI Security Standards Council. Cards details are not stored by ourselves.
Card payments taken over the phone are processed using an approved credit card terminal provided by our payment processor in compliance with the payment card industry data security standard (PCI-DSS) published by the PCI Security Standards Council. We will never store card details collected in this way and redact/shred any written card numbers after collection.
Transparency and Choice
People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used.
We may wish to provide you with information about new services, including products, fundraising events, courses or new services from Family Nursing & Home Care which may be of interest to you, and we may invite you to take part in market research. We may contact you by email (or in some cases by mail) to tell you this information, but we will obtain your consent before contacting you with “direct marketing” in this way.
We will ensure that any direct marketing communications you receive from Family Nursing & Home Care provide a simple way for you to decline or change your mind about further marketing. For example, in emails Family Nursing & Home Care may provide you with an ‘unsubscribe’ link, or an email address to which you can send an opt-out request. Family Nursing & Home Care will take steps to stop any direct marketing to which you object, or in respect of which you withdraw your consent, within a reasonable period of time sufficient to allow for the change to be administered after being told of your objection or withdrawal of consent.
If you tell us that you no longer wish to receive Family Nursing & Home Care’s direct marketing communications we will take steps to respect your modified direct marketing preferences and will keep a record of your request so as to avoid contacting you again in the future with direct marketing content.
You may also set your browser to block all cookies, including cookies associated with our services or to indicate when a cookie is being set by us.
Your Rights
You are entitled to:
• be informed about the ways in which we store and use your personal information.
• request copies of, and/or access to your personal information through a subject access request sent to [email protected].
• request that your personal information be corrected where inaccurate or incomplete.
• request that your personal data be deleted (or that we stop using your personal data) where it is no longer necessary.
• request a copy of your personal information in a machine readable format to send to another data controller.
• request a manual intervention in any automated decision making process
• request that we stop sending you direct marketing communications
In some cases, these rights are subject to certain conditions and limitations. If you would like more details about these rights, or to exercise any of your rights, please contact us at [email protected].
Any request received will be processed within one calendar month of Family Nursing & Home Care accepting your request.
To help us identify the personal information you are referring to, please include any details that will enable us to locate the relevant personal information.
In order to be sure that your personal information is not disclosed to an imposter, we will require you to provide us with proof of identity before any action is taken or personal information is disclosed.
Retention of Information
We will keep your information in accordance with data protection, other applicable legislation and our retention policy.
Changes to Privacy Notice
We may change this policy from time to time to reflect changes in the law and/or our privacy practices. We will update the date last modified at the top of this document whenever we do that.
We encourage you to check this policy (and any other policies we have provided to you) for changes, for example when you revisit our websites.
Complaints
You have a right to lodge a complaint with the Office of the Information Commissioner if you feel that your personal information has not been dealt with appropriately by Family Nursing & Home Care:
The Office of the Information Commissioner Email: [email protected]
Contact us
Family Nursing & Home Care
Le Bas Centre
St Saviours Road
St Helier, Jersey
JE2 4RP
Telephone: 01534 497600
Email: [email protected]
www.fnhc.org.je